Please kindly review the detailed directions in the procedure below to ensure student safety and to increase efficiency and speed of pick-up. In the academic year 2023–2024, the procedure will be formally implemented starting from the second semester.

Parents please remember to pick up your child at the time listed in Section 2. There will be processes and fees involved in picking up the student before or beyond this time (details in Sections 2 and 5).

The Parent Card is a prerequisite for safely participating in student pick-up at the school. Therefore, parents, please always bring your Parent Card when picking up students, and only hand over the card to the officially designated pick-up person (parents or any individual authorized to keep the Parent Card).

If your card is lost or misplaced, please email the Central Care Office (CCO) at office@utschool.edu.vn for the deactivation process and instructions on how to renew and obtain a temporary card.

The Primary and Preschool Student Card will no longer be able to be accessed at the main gate starting on January 22, 2024, due to safety concerns. Consequently, an adult will be required to watch and provide care for student as they arrive and exit the school.

• Kindergarten:

Class start time	Class end time
7:45 AM	4:00 PM

–  Parents are requested to pick up their children between 4:00 PM and 4:30 PM .

– The school will charge a late pick-up fee from 5:00 PM to 7:00 PM daily. The rate is 100,000 VND/60 minutes or 2,500,000 VND/ month. The school does not provide late pick-up support after 7:00 PM. A notice of the additional charges will be sent to parents in writing/email at the end of each month.

• Pre-primary, Primary and Highschool:

Class start time	Class end time
7:50 AM	4:30 PM

– Pre-primary and Primary: Parents are requested to pick up their children between 4:30 PM and 5:15 PM .

– The school will charge a late pick-up fee from 5:30 PM at a rate  100,000 VND/60 minutes or 2,500,000 VND/ month. The school does not provide late pick-up support after 7:00 PM. A notice of the additional charges will be sent to parents in writing/email at the end of each month.

– Highschool: Students can leave by themselves and required to leave the school before 5:15PM.

Notes:

The pick-up location for Preschool and Primary students varies based on weather conditions. Please pay attention to these locations to ensure a smooth and quick pick-up process:

1. Normal weather conditions: Basketball yard (1st area on the map)
2. Rainy conditions: Main Hall (ground floor, indoor – 2nd area on the map). Parents are reminded to move along the right-side aisle as instructed and to avoid bringing raincoats into the student pick-up area.

Secondary and High School students: Students leave school on their own only through the designated exit heading to Hall 3, where parents pick them up. Students are not permitted to return to school after leaving the gate unless they require special accommodations and have registered at the UTS main gate.

Primary Students: Parents follow these steps when entering the basketball gate area (No. 1).

Step 1. Tap the Parent Card: At the access gate, tap the Parent Card to enter student pick-up information.
Note: If the card is not tapped, the system will not record the student pick-up information.

Step 2. Wait in the Designated Area: Wait in the area assigned according to the student’s grade. Please sit in the correct area to help students find you easily.

Step 3. Pick Up the Student: Students will proceed to the location where you are waiting and be picked up by you.

Note: After meeting your child, please leave the pick-up area promptly to make space for other parents. If you wait for more than 10 minutes, contact the Information Support Desk for verification and guidance.

Step 4. Complete the Pick-Up Process: Tap the Parent Card again at the access gate to finalize the pick-up process.

In cases where parents forget to bring the Parent Card, please follow these identification procedures to ensure the student’s safety:

Step 1. Register at the Support Desk: Parents who forget their Parent Card should go to the Support Desk located at the security gate to register for a pick-up.

Step 2. Verify Identity: At the Support Desk, Parents must show their Citizen Identification Card. The school staff will take a photo of the Parents for verification.

Step 3. Receive Temporary Card: Parents will receive a temporary card and should then proceed to the designated waiting area to pick up their students following normal procedures.

If Parents need to pick up their child earlier or later than the dismissal time, please follow these steps:

Step 1. Register for Early Release: Access the UTS Go Safe application and click on “Register for Early Release/Pick-Up” to fill in the required information.

Step 2. Pick Up Your Child: Use the Parent Card to pick up students according to the normal pick-up procedure.
Note:

1. • Kindly complete the registration by 14:30 every day.
   • Registrations after 14:30 will not be accepted. For assistance with late registrations, please contact the Information Desk directly. Note that the pick-up process may take longer in such cases.

To ensure the safety of the student, Parents must provide information about individuals authorized to pick up their child if they are unable to do so themselves. Please follow these steps to register:

Step 1. Register the Pick-Up Person: When you need to arrange for someone else to pick up your child, access the UTS Go Safe application and click on “Register for Early Release/Pick-Up” to enter the pick-up person’s information.

Step 2. Verify Identity at the Support Desk: The registered individual must go to the Support Desk at the security gate, show their Citizen Identification Card, and have their photo taken by the school staff.

Step 3. Receive Temporary Card: The registered individual will receive a temporary card and should proceed to the designated waiting area to pick up the student following normal procedures.

Students who need to pick up their sibling(s) should go to the class and then leave through the exit at Hall 3. If a student is unable to pick up their sibling(s) from class, they should proceed to the Pre-Primary and Primary student pick-up area, where they must register and follow the procedures outlined in Section 4.