2.1. Student dismissal procedure at school

Student dismissal procedure at UTS Van Lang Campus: HERE

Student dismissal procedure at UTS Botanique Campus: Parents can pick up students directly at classrooms area.

2.2. UTS Go Safe dismissal app

UTS Go Safe is a smartphone-based application with features to ensure the safety of Students. The app can be downloaded from App Store and Google Play.

2.2.1. Purpose:

Inform about the pick-up process and look up information regarding students using the school bus service.

2.2.2. General information:

Parents and Students use the identification card to participate in the pick-up process and receive notifications via the app.

The app will send a notification to Parents when there is a change in the student’s departure status.

The dismissal app only operates well when both the Parents and Students use their identified cards appropriately.

3.1. School Bus services  information

UTS provides School Bus services for all school levels to enhance convenience for Students.

For detailed information about the School Bus Services, please click on the following links:

– Guidelines for participating in UTS School Bus services

– List of bus stations at UTS Van Lang Campus

– List of bus stations at UTS Saigon South Campus

– Parents are requested to contact the School Services Office to register Student for the service.

3.2. Register for  School Bus services

Parents are requested to contact the Parent Liaison Office (PLO) at (028) 710 27788 or send email to office@utschool.edu.vn to register Student for the service.

Any request in changing the bus route in the middle of the school year needs to be submitted at least 01 (one) week in advance. The Parent Liaison Office (PLO) will check the route and inform parents about the availability along with the adjusted service fees.

3.3. Cancel School Bus services

To cancel school bus services, please use the form or email to office@utschool.edu.vn before the 15th of each month.

The school’s medical team is on duty during operational hours to ensure the health of students, teachers, and staff. They maintain close communication with the School Administration, teachers, and canteen to ensure a safe and healthy environment for the entire school community.

4.1. Clinic function

Clinic function include: provide general healthcare services and on-site treatment for minor injuries, monitor health conditions and prevent the spread of infectious diseases within the school community, check prescriptions and ensure proper medication usage for students, administer first aid on site.

For cases beyond the mentioned functions, students will be transferred to the nearest medical center.

4.2. Regular healthcare program

Students receive annual general health check and BMI measured twice per academic year.

Students at UTS are provided with free Health Insurance ( according to the Ministry of Health regulations for Vietnamese Students) and Accident Insurance ( for every Student).

4.3. Medication administration regulations

Administering and supporting students in taking medication at school is part of UTS’s health care program. To ensure students’ health, the School Services Office provides parents/guardians with the following guidelines and regulations of medication administration:

4.3.1. Students can have medications given in school:

The administration of medication at school will apply to Primary students and required a medication prescriptions or a Medication Send form signed by a Parent/ Guardian.

Students from Grades 6 to 12 can self-manage and administer medication. However, Students should only keep a sufficient amount of medication for 1 (one) day’s use. The Medical Office recommends that parents monitor the dosage and instruct students to use the medication according to the doctor’s prescription.

The administration of medication at school does not apply to Kindergarten students, except in cases of chronic illnesses or long-term treatments as prescribed by a physician (applied restrictively).

4.3.2. Specific considerations for medications given in school:

To ensure the safe and effective use of medication, and to prevent poisoning or adverse reactions caused by improper medication use, Parents are requested to note the following regulations regarding medication use and student health care at school:

– Medications for students to take at school need a written request and confirmation from the Parent/Guardian, along with the prescribed treatment instructions. In cases Parents send medication prescribed by a doctor but lacking labels, expiration dates, or manufacturing information, the Medical Office will refuse to accept the medication.

– The school does not accept the deposit of Antibiotics, , and Dietary Supplement (except as prescribed by a doctor).

– For over-the-counter medications, the school only accepts symptom-relieving syrups, saline nasal drops, and oral rehydration salts (ORS).

– Approval for administering non-prescribed medication from parents/guardians applies only to common, short-term illnesses (e.g., colds, runny nose, headaches, and other non-critical conditions).

– For long-term medications requiring special storage, parents are asked to provide clear instructions.

– The Medical Office will notify the School Administration and the homeroom teacher about students taking medication over an extended period (including both prescribed and non-prescribed medications).

4.3.3. Medication administration procedures:

Medical staff will receive medication directly from parents at the school gate from 07:00 to 07:40 each day and at other designated times.

If direct delivery at school is not possible, parents may send the medication with the Bus Service staff (if the student uses the Bus Service) or with the Homeroom Teacher.

Please fill out the Medication and Medical Supplies Registration Form HERE or provide us with the Student’s prescriptions confirmed by the Pharmacist or Doctor to ensure that Students receive accurate treatment.

The Health Office will refuse to use medication at school if a student brings medication directly without written confirmation from the parent/guardian or the Homeroom Teacher as instructed above.

 5.1. UTS Shop operating hours

Monday to Friday: 7:00 AM – 4:00 PM

Saturday: 8:00 AM – 11:00 AM

 5.2. Shopping methods

Directly shopping: Parents and Students can shop directly at the store at UTS Van Lang campus.

Online shopping: Parents and Students can shop through the UTS Shop website.

5.3. Return Policy

Uniforms purchased online at the UTS Shop can be returned or exchanged within 07 (seven) days of purchase under the following conditions:

-The uniforms remain unused and are in their original packaging, with tags and/or labels intact.

-Parents provide the purchase receipt or relevant documentation.

-Uniforms can only be exchanged for items within the same category.

Catering service is provided by professional food provider. School meals are prepared and cooked on site daily to ensure a sensible and balanced diet for Students.

6.1. Register for Catering service

Parents are requested to contact the Parent Liaison Office (PLO) at (028) 710 27788 or send email to office@utschool.edu.vn to register Student for the service.

For students with a history of allergies or specific health considerations, Parents are kindly requested to provide information to the Parent Liaison Office (PLO) using the School Service Information form or via email: office@utschool.edu.vn

6.2. Cancel Catering service

Students discontinue the service are requested to notify the Parent Liaison Office (PLO) at (028) 710 27788 or send email to office@utschool.edu.vn at least 5 (five) working days in advance and complete the Non-service confirmation form.

6.3. Service fee

Currency: VND

Catering service fees need to be paid on time and at least 1 (one) week before the service start date on each semester.

The 5% discount for annual payments is applied when parents make a full payment at the beginning of the school year before using the service. If the student stops using the service, the 5% discount will not apply and will instead be deducted from the remaining service fee.

6.4. Fees policy

Catering service fees will only be reserved in the following circumstances:

– Students who are absent for three (03) consecutive days or more, with a request form submitted. In this case, parents need to provide an approved leave request by the School Administration and other supporting documents at least two (02) days before the leave.

– Students discontinuing or transferring schools in accordance with UTS regulations.

– Students with medical conditions requiring a special diet as advised by a specialist doctor, need to discontinuation of the school meal service. In this case, the reserved/refunded fees will be calculated from the time Student submits the necessary documents confirmed by the doctor or medical center.

– International students returning to their home country for civil status-related procedures.

Deferred fees will be settled at the end of the semester/school year.

Refunding/Saving unit: by day.

6.5. Guidelines for Participating in School Meals

School meal participation process:

• Step 1: Parents complete the atering Service fee payment before the start of each semester.
• Step 2: Parents and Students can pre-order meals from the 19th to the 25th of every month via ordering platform.
• Step 3: Students scan Student cards and receive meal ticket at the cafeteria. Using the Student card to participate in the Meal Service is a mandatory requirement. In cases of forgotten or lost Student cards, students need to contact the School Services Office for assistance in obtaining meal ticket.
• Step 4: Students use the ticket to receive the exact meal portions they have selected and use them in the cafeteria.

In addition to the main meals provided daily, parents and students can add funds to the student’s card account to purchase snacks and beverages at the UTS Snack Bar as needed.

6.6. Note for students participating in self-catered meals

Students may choose not to participate in the breakfast or meal service and bring food from home. In this case, they will have their meals in the self-catering area, which is equipped with a microwave for heating food. Note: Parents need to provide food containers that are made of safe, microwave-safe materials.

Parents are requested to complete the Non-service confirmation form and send directly to the Parent Liaison Office or via email office@utschool.edu.vn at least 05 (five) working days before the start of semester

School safety is always a top priority at UTS. Therefore, security control across the UTS campus is applied through the issuance and use of UTS identification cards for the entire community. Types of identification cards including:

7.1. Student Card

7.1.1. Application: UTS students.

7.1.2. Purpose: Identification cards.

– Student identification

– Catering service

– Library service

– Parking card

***Parking permits are only issued to students who commute independently using personal vehicles. These students must comply with Vietnamese traffic laws. The School Services Office will provide free parking permits only to students using personal vehicles who submit the required documents to the School Services Office, including: a copy of the driver’s license, a copy of the motorbike/scooter registration certificate, and a parental confirmation through the Traffic Safety Commitment Form.

7.2. Parent card 

7.2.1. Application: Parents of UTS students

7.2.2. Purpose: The Parent card allows parents access to UTS services including:

– Parent identification.

– Pick-up process in UTS Go Safe system.

7.3. General card policy

UTS ID cards are the property of the school and will be deactivated if the user is no longer a member of the UTS community.

 The UTS card is non – transferable.

The Card allows users to top up money for use at the UTS shop or the UTS canteen.

7.4. Issuance and Replacement

Student Card: UTS students are provided with one (1) free card at the beginning of each educational level (Primary, Secondary, High School). Each student receives one (1) card displaying the following information: student ID, student name, and service account linked to the student’s identity.

Parent Card: Each family is issued two (2) cards containing the information: student ID and student name.

If Parents or Students lose or damage their cards, they must pay a fee to replace the card.

– Student card: 100,000 VND/card including one card and one lanyard..

– Parent cards: 100,000 VND/02 cards excluding lanyards.

New cards will be issued within 15 days after the reissuance fee is paid.

* Note:

– Upon issuance of a new card, all current account balances will be transferred to the new card.

– Once the old card is deactivated and replaced, it will no longer be valid.

-The school reserves the right to withdraw the card or refuse the pick-up process and conduct a security check if the parent cannot be properly identified.

8.1. School gate entry and exit regulations

8.1.1. Security procedures for entering/exiting the school campus

The school is open for visits from 8:00 am to 11:00 am and 2:00 pm to 4:00 pm.

Parents/Guardians, Students, Teachers, and Staff at UTS are all issued Identification Cards for entering and exiting the school.

Before visiting the school, Visitors must schedule an appointment with the appropriate departments. If the visit interferes with crucial student activities or compromises the school’s general security, security is permitted to refuse or adjourn.

For visitors without an Identification Card, an appointment verification is required to receive a Guest Card. Please return the Guest Card to the security gate before leaving the school campus.

8.1.2. School discipline and codes of conduct
8.1.2.1. General school discipline rules

8.1.2.2. Codes of conduct (COC)

• For Students, Teachers and Staff

– The Student must obtain the written approval of the Homeroom Teacher or the superintendent via the “Early Leave Authorization” and must be accompanied by a Parent or Guardian if they leave school earlier than allowed.

• For Visitors, including Parents, Vendors and others

– Visitors must follow the reception department’s directions when moving around the building. Without the permission of the School, do not move, visit, or enter locations outside of those that have been scheduled and guided.
– To minimize interfering with class times and student activities, only check out vacant spaces in the classrooms, function rooms, and swimming pool.
– If the cafeteria is busy with Students having breakfast, lunch, and snacks, avoid visiting the canteen area. The cooking area should not be visited.
– Unless a Student is participating in an extracurricular activity that has a set timetable, Parents/Guardians must pick up their children no later than 30 (thirty) minutes after school is out.

8.2. Movement Guidelines

8.2.1. Internal circulation diagram of Van Lang Education Complex

UTS Map

Stamp for internal transport at Van Lang Complex

Only members of the school community may participate in internal traffic. Therefore, the school will provide a vehicle sticker for Parents/Guardians to use for entry into the Van Lang Education Complex at the beginning of each school year.

Stamp template:

At Van Lang Campus, please notify:

• Choosing two-wheelers during rush hours (Morning: 6:30 – 8:00 and Afternoon: 16:00 – 17:45) and in normal weather conditions.
• Complying with one-way traffic within the Van Lang Education Complex and moving under the guidance of the Complex’s security staff.
• At Duong Quang Ham gate area. Cars move one way during rush hours (Morning: 6:30 – 7:45 and Afternoon: 16:00 – 17:45) and two ways during the remaining time frames. Parents please move in a stream and follow the guidance of security department in charge of this area.
• Parking your car in accordance with regulations at the motorbike tunnel during the operating hours from 06:00 to 20:00. For the purpose of stopping only to pick up/drop off Students during rush hours (16:00 – 17:00). Parents can park your vehicles at the temporary parking lot guided by the traffic coordinator.
• If Parents need to book a taxi or ride-hailing service to pick up students directly at school, please update the vehicle information with the Homeroom Teacher. Alternatively, the student can directly contact the School Services Staff at the UTS security gate for assistance with entry into the school. Vehicle information should include the license plate, vehicle type, and pick-up gate.

8.2.1. Directions to UTS Botanique campus:

For further information, the School Services Office can be reached at: (028) 710 27788 or via email at: office@utschool.edu.vn.